Confluence : Requesting External User Management Support
This page last changed on Jan 29, 2007 by dave@atlassian.com.
If you are having external user management issues with Confluence, and the advice on Add LDAP Integration With Group Management has not helped, you can always ask us for help. External user management issues can be hard to diagnose, however, and we often spend a lot of time understanding the particular configuration you have. The best way to get a speedy resolution to your issue is to provide this information up front. Please gather all of the information listed below and include it in your support request (http://support.atlassian.com), even if you think you have a good idea what's causing the problem. That way we don't have to ask for it later. Confluence server
Confluence configuration files
If you are running Confluence 2.1 you will have to attach the following file instead of atlassian-user.xml
User management system
Using Active Directory for LDAP?Please include JXplorer Table Editor snaphots with the information specified on this page Diagnostics
Change this section: ### # Atlassian User ### #log4j.logger.com.atlassian.user=DEBUG, confluencelog #log4j.additivity.com.atlassian.user=false #log4j.logger.com.atlassian.confluence.user=DEBUG,console #log4j.additivity.com.atlassian.confluence.user=false #log4j.logger.bucket.user=DEBUG,console #log4j.additivity.bucket.user=false To this: ### # Atlassian User ### log4j.logger.com.atlassian.user=DEBUG, confluencelog log4j.additivity.com.atlassian.user=false log4j.logger.com.atlassian.confluence.user=DEBUG,confluencelog log4j.additivity.com.atlassian.confluence.user=false log4j.logger.bucket.user=DEBUG,confluencelog log4j.additivity.bucket.user=false log4j.logger.com.atlassian.seraph=DEBUG, confluencelog log4j.additivity.com.atlassian.seraph=false
LDAP informationIf you are using LDAP, download Paddle and run it. Attach the logs created to the support ticket. |
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Document generated by Confluence on Mar 22, 2007 20:55 |