Confluence 3.5 : Proactive Communications in a Knowledge Base
This page last changed on Jan 23, 2011 by jlargman.
This page is part of the guide to developing a knowledge base on Confluence Wiki. We have already shown you how to create your knowledge base space and how to use templates and formatting macros. We touched a bit on creating proactive communications in Creating Your Knowledge Base Space, and discuss a bit further here.
Proactive AlertsSending technical alerts to customers is a great way to keep customers and staff informed, and good way to reduce support load. At Atlassian we use the Knowledge Base both to consume and produce proactive content for which customers can opt in. This page describes how to achieve that. Using Confluence as a producer
Using Confluence as a consumerEven if your Confluence instance isn't producing your proactive content, it can consume and display it in a prominent way:
Next StepsYou now have a good idea of how to do proactive communications. Next up, consider Additional Plugins for a Knowledge Base in more detail. |
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Document generated by Confluence on Mar 16, 2011 18:25 |